Shibuya Excel Hotel Tokyu FAQs

This room sits on floors 13 to 19 of Shibuya Excel Hotel Tokyu , so the window looks out over the Shibuya cityscape from well above street level. Blackout drapes let you darken the room when you want to rest.

The room has two twin beds and sleeps 2 guests . The beds have premium bedding, and a pillow menu lets you choose the pillow you prefer.

The room is 325 sq. ft. with one bedroom. The private bathroom has a deep soaking bathtub , a shower/bathtub combination and a toilet with a bidet. Slippers, towels, soap, shampoo, a toothbrush and toothpaste, and a hair dryer are provided.

You get a 32-inch flat-screen TV with digital channels and pay movies, free WiFi and free wired internet, and air conditioning. There is also a refrigerator with free bottled water , room service, daily housekeeping and free daily newspapers. In-room massage is available as well.

Yes. The room is wheelchair accessible . The hotel also has barrier-free facilities, including a multipurpose toilet and wheelchair rental.

Estacion Café on the 5th floor is open 09:00–22:00 (last order 21:30) and overlooks the Shibuya Scramble Crossing. In-room dining runs from 11:00 to a last order of 20:30. The 25th-floor restaurant space has been renewed as SHIBUYA PANORAMA , with a French bistro and an eight-seat sushi restaurant scheduled to open on 30 November 2026. Breakfast is available at an extra charge.

The hotel is directly connected to Shibuya Station through Shibuya Mark City, and the front desk is on the 5th floor, open 24 hours. Airport limousine buses from Haneda (about 40–60 minutes) and Narita (about 85–90 minutes) stop at the hotel. Narita Express trains also run to Shibuya Station.

Check-in is from 14:00 until 23:59 and check-out is by 11:00 6th-floor fitness room , which has two running machines, a training machine and a balance ball.

This room sits on the 13th to 19th floors and looks out over Shibuya city . The hotel is inside the Shibuya Mark City building, directly above Shibuya Station, so you wake up in the middle of the neighbourhood. Blackout drapes let you control the light when you want to sleep.

The private bathroom has a shower/bathtub combination with a deep soaking bathtub and a toilet with a bidet. It comes stocked with shampoo, soap, toothbrush and toothpaste, towels, a hair dryer and slippers. After a day of sightseeing, the deep tub is a good way to unwind.

You get free Wi-Fi and wired internet , free bottled water, a refrigerator, free daily newspapers, guidebooks and daily housekeeping. An iron and ironing board can be supplied on request. Breakfast is available at a surcharge and is not automatically part of the room rate.

The room has a 32-inch flat-screen TV with digital channels and pay movies. Room service is available, and in-room massage can be arranged if you want to relax without leaving. The pillow menu and premium bedding help with sleep.

The hotel has no swimming pool and no spa . It does have a fitness room on the 6th floor for current guests, with two running machines, a training machine and a balance ball. For relaxation, you can use the in-room massage service mentioned above.

Estacion Café on the 5th floor overlooks the Shibuya Scramble Crossing and is open 09:00–22:00 (last order 21:30), with afternoon tea available. The 25th-floor restaurants are being renewed as SHIBUYA PANORAMA , with a French bistro and an 8-seat sushi restaurant scheduled to open on 30 November 2026. In-room dining runs from 11:00 to a last order of 20:30.

Shibuya Scramble Crossing is about 120 m away, the Hachiko statue is roughly 80–90 m, and SHIBUYA SKY is about 230 m. The station connects directly into the building. A limousine bus from Narita (about 85–90 minutes) and Haneda (about 40–60 minutes) stops on the same 5th floor as the hotel lobby.

Check-in runs from 14:00 to 23:59 and check-out is by 11:00 . The front desk on the 5th floor is staffed 24 hours. Parking is available for a surcharge. Pets are not allowed, though service animals are welcome. The hotel accepts major credit cards and cash.

This corner room sits on the 13th to 19th floors of Shibuya Excel Hotel Tokyu and has a city view over Shibuya Crossing . The scramble crossing is only about 120 m from the hotel, so you look out on the area's best-known sight from above.

The room has two twin beds and sleeps two guests . The beds have premium bedding, and a pillow menu lets each guest choose a preferred pillow. It suits friends, colleagues or a couple who prefer separate beds.

The private bathroom has a deep soaking bathtub and a shower/bathtub combination, plus a bidet toilet. It comes with a hair dryer, slippers, towels, shampoo, soap, toothbrush and toothpaste, and toilet paper.

You get free WiFi and free wired internet, a 32-inch flat-screen TV with digital channels and pay movies, a refrigerator and free bottled water. Daily housekeeping and free daily newspapers are included, and guidebooks are provided. In-room massage can be arranged on request.

The room has wheelchair accessibility . The hotel also offers barrier-free facilities, including a multipurpose toilet and wheelchair rental.

Room service is available from 11:00 AM, with last order at 8:30 PM. On the 5th floor, Estacion Café overlooks the Shibuya Scramble Crossing and is open 09:00–22:00 (last order 21:30). The 25th-floor restaurant space is being relaunched as SHIBUYA PANORAMA, with a French bistro and an 8-seat sushi restaurant opening on November 30, 2026.

The hotel is directly connected to Shibuya Station through Shibuya Mark City, and the front desk is on the 5th floor, open 24 hours. Airport limousine buses from Haneda (about 40–60 minutes) and Narita (about 85–90 minutes) stop on the same 5th floor as the lobby.

The hotel has no swimming pool and no confirmed spa . Guests can use a fitness room on the 6th floor, with two running machines, a training machine and a balance ball. In-room massage is available on request. Tokyo has no swimming beaches near Shibuya, so the nearest beach is at Kamakura/Enoshima on a day trip.

Check-in runs from 14:00 until 23:59 , and check-out is by 11:00 AM. If you plan to arrive after midnight, contact the hotel by email or phone at least one day ahead.

This room has a city view over Shibuya. The hotel sits inside the Shibuya Mark City complex, directly above Shibuya Station, so you are in the middle of the district. Blackout drapes let you darken the room when you want to sleep.

The room measures 215 sq. ft. and is a compact one-bedroom layout. For one person it works well for a few nights, with a refrigerator, free bottled water, a 32-inch TV, daily housekeeping and room service. Expect a compact space rather than a spacious suite.

The private bathroom has a deep soaking bathtub with a shower/bathtub combination and a bidet. Towels, slippers, a hair dryer, shampoo, soap, toothbrush and toothpaste are provided, so you only need to bring your own essentials.

The room is wheelchair accessible . The hotel also has barrier-free facilities, including a multipurpose toilet and wheelchair rental, and accessible parking at the property. Parking carries a surcharge.

You get free WiFi and free wired internet , complimentary bottled water, free daily newspapers, guidebooks and daily housekeeping. There is a 32-inch flat-screen TV with digital channels and pay movies. Room service is available. Breakfast is not automatically part of the rate and is charged extra.

Estacion Café, lounge is on the 5th floor, near the front desk, and is open 09:00–22:00 (last order 21:30). In-room dining runs from 11:00 AM to a last order of 8:30 PM. There is a fitness room on the 6th floor for hotel guests, but the hotel has no swimming pool and no spa.

The hotel is connected directly to Shibuya Station through Shibuya Mark City, and the central ticket gate is about 3 minutes' walk away. Airport limousine buses from Haneda (about 40–60 minutes) and Narita (about 85–90 minutes) stop on the same 5th floor as the hotel lobby. Shibuya Scramble Crossing is roughly 120 m away.

Check-in runs from 14:00 until 23:59, and check-out is by 11:00 AM. The front desk on the 5th floor is staffed 24 hours. If you expect to arrive after midnight, contact the hotel by email or phone at least a day ahead.

As the name says, the room opens onto a peaceful park vista , a calmer outlook than you might expect from a hotel sitting directly above Shibuya Station. Blackout drapes let you control the light when you want to sleep in.

The room is a compact 215 sq. ft. with one Queen Bed , dressed in premium bedding with a pillow menu. It sleeps two guests , which makes it a natural fit for a couple or a solo traveller who wants a little extra space.

The private bathroom has a deep soaking bathtub with a shower/bathtub combination and a bidet-equipped toilet . Shampoo, soap, toothbrush and toothpaste, towels, slippers and a hair dryer are provided.

You get a 32-inch flat-screen TV with digital channels and pay movies, free Wi-Fi plus free wired internet, air conditioning, a refrigerator and complimentary bottled water. Room service, daily housekeeping, free daily newspapers and guidebooks are also part of the stay, and in-room massage is available on request.

Check-in starts at 2:00 PM and runs until 11:59 PM, and check-out is by 11:00 AM . The front desk is open 24 hours on the 5th floor of Shibuya Mark City. If you expect to arrive after midnight, contact the hotel at least a day ahead.

The hotel is inside Shibuya Mark City with direct access to Shibuya Station, and the central ticket gate is about 3 minutes' walk away. Airport limousine buses from Haneda (about 40–60 minutes) and Narita (about 85–90 minutes) stop at the hotel, on the same 5th floor as the front desk. The hotel does not run its own private shuttle.

Breakfast is available at a surcharge rather than included in the room rate. Estacion Café on the 5th floor overlooks the Shibuya Scramble Crossing and is open 09:00–22:00, serving breakfast, lunch, dinner and afternoon tea. The 25th-floor restaurant space is being relaunched as SHIBUYA PANORAMA, with a French bistro and an 8-seat sushi restaurant opening on 30 November 2026. In-room dining runs from 11:00 AM to a last order at 8:30 PM.

There is no swimming pool and no spa , as the hotel is built around location and city stays. Guests can use the 6th-floor fitness room , which has two running machines, a training machine and a balance ball.

The Excel Room is a city-view room , set within the Shibuya Mark City building directly above Shibuya Station. The Shibuya Scramble Crossing is only about 120 m away, and SHIBUYA SKY is around 230 m from the hotel, so you are in the middle of the district's energy. Blackout drapes let you darken the room when you want to sleep.

The room measures 221 sq. ft. as a single-bedroom layout. It is compact, in the way many central Tokyo rooms are, and some guest reviews of the hotel describe the rooms as narrow. It suits travellers who plan to spend their days in Shibuya and want a comfortable place to sleep and refresh.

The private bathroom has a deep soaking bathtub with a shower/bathtub combination, plus a bidet-equipped toilet. Complimentary shampoo, soap, toothbrush and toothpaste, towels, a hair dryer and slippers are all provided. The tub makes it easy to unwind after a day of sightseeing.

You get free WiFi and free wired internet, a 32-inch flat-screen TV with digital channels and pay movies, air conditioning, a refrigerator, and room service. Free bottled water, free daily newspapers and guidebooks are included, and housekeeping visits daily.

Check-in begins at 14:00 and runs until 23:59 , and check-out is by 11:00 . The front desk on the 5th floor of Shibuya Mark City operates 24 hours. If you expect to arrive after midnight, contact the hotel by phone or email at least a day ahead.

Estacion Café, lounge on the 5th floor is open 09:00–22:00 (last order 21:30) and overlooks the Shibuya Scramble Crossing; it serves breakfast, lunch, dinner and afternoon tea. In-room dining runs from 11:00 to a last order of 20:30. The 25th-floor restaurants are being renewed as SHIBUYA PANORAMA, with a French bistro and an 8-seat sushi restaurant due to open on 30 November 2026. Breakfast is charged separately from the room rate.

The airport limousine bus stops on the same 5th floor as the hotel lobby. It takes roughly 85–90 minutes from Narita and about 40–60 minutes from Haneda. You can also take the Narita Express to Shibuya Station, then walk about 3–5 minutes to the hotel. From Tokyo Station, the Yamanote Line takes about 25 minutes to Shibuya, followed by a 3-minute walk.

There is no swimming pool or spa , but guests staying at the hotel can use the 6th-floor fitness room , which has 2 running machines, a training machine and a balance ball. The Excel Room is wheelchair accessible, and the hotel also offers a multipurpose toilet and wheelchair rental. Pets are not allowed, though service animals are welcome, and parking is available for a surcharge.

This room sits on the 7th to 12th floors of Shibuya Excel Hotel Tokyu and looks toward Shibuya's cityscape . The hotel is inside the Shibuya Mark City building, so you wake up in the middle of the district rather than in a quiet residential area.

The room has 1 Double Bed with premium bedding and a pillow menu, and it sleeps 2 guests . It suits a couple or a solo traveller. A rollaway or extra bed cannot be added, so it is not the room for a party of three or more.

The private bathroom has a deep soaking bathtub with a shower/bathtub combination and a toilet with an integrated bidet . Towels, a hair dryer, soap, shampoo, a toothbrush and toothpaste and other free toiletries are provided, along with slippers.

At 226 sq. ft. this is a compact room, and guest feedback on the hotel notes that rooms can feel narrow. It works well for a short city break or business trip. For a longer stay it helps to have a refrigerator, free bottled water, daily housekeeping, room service and free WiFi on hand, and a free crib is available.

A free crib is offered, which suits families travelling with an infant. The hotel welcomes children of all ages, and children aged 7 and above are charged as adults. Because the room has one double bed, sleeps 2 and cannot take a rollaway, larger families will need more than one room.

The hotel is directly connected to Shibuya Station through Shibuya Mark City, with JR, Tokyo Metro and Tokyu lines. The Scramble Crossing is about 120 m away, the Hachiko statue is roughly 80–90 m, and SHIBUYA SKY is about 230 m. The front desk is open 24 hours on the 5th floor.

An airport limousine bus serves the hotel, with its stop on the same 5th-floor level as the lobby. It takes about 85–90 minutes from Narita and 40–60 minutes from Haneda . This is a public bus service rather than a private hotel shuttle. The Narita Express also runs to Shibuya Station, a short walk from the hotel.

Room service is available, and in-room dining runs from 11:00 to last order at 20:30. Estacion Café on the 5th floor is open 09:00–22:00 and overlooks the Shibuya Scramble Crossing. The 25th-floor restaurants are being renewed as SHIBUYA PANORAMA , with a French bistro and an eight-seat sushi restaurant scheduled to open on 30 November 2026. Breakfast is charged separately and is not automatically included in the room rate.

Check-in runs from 14:00 to 23:59 and check-out is by 11:00 . If you will arrive after midnight, contact the hotel in advance. Guests can use the 6th-floor fitness room , and WiFi is free. The hotel has no swimming pool , parking carries a surcharge, and pets are not allowed, although service animals are welcome.

This is a 323 sq. ft. one-bedroom room for two guests on the 7th to 12th floors. It has climate-controlled air conditioning, blackout drapes and premium bedding, and looks toward Shibuya's cityscape.

The room has 2 twin beds and sleeps 2 guests , which suits friends, colleagues or a couple who prefer separate beds. Each bed has premium bedding, and a pillow menu lets you choose your preferred pillow. A rollaway or extra bed cannot be added, so the room is not set up for a third adult.

The private bathroom has a deep soaking bathtub with a shower and a bidet. It is stocked with shampoo, soap, a toothbrush and toothpaste, towels, slippers and a hair dryer, all at no extra charge.

Children of all ages are welcome, and a free crib is available for babies. Because no rollaway or extra bed can be added, this room suits two guests, or two adults with an infant in a crib. Children aged 7 and above are charged as adults.

You get a 32-inch flat-screen TV with digital channels and pay movies, plus free WiFi and wired internet . The room also has a refrigerator, complimentary bottled water, room service, daily housekeeping and free daily newspapers. In-room massage can be arranged too.

The hotel sits inside Shibuya Mark City and is directly connected to Shibuya Station , with JR, Tokyo Metro and Tokyu lines nearby. Shibuya Scramble Crossing is about 120 m away, the Hachiko Statue is roughly 80-90 m away, and SHIBUYA SKY is about 230 m away.

Estacion Café on the 5th floor overlooks the Shibuya Scramble Crossing. It is open 09:00-22:00 (last order 21:30) and serves breakfast, lunch, dinner and afternoon tea. Room service runs from 11:00 until last order at 8:30 PM. The 25th-floor restaurants are being relaunched as SHIBUYA PANORAMA, with a French bistro and an 8-seat sushi restaurant scheduled to open on November 30, 2026. Breakfast is charged separately from the room rate.

A limousine bus stops at the hotel , on the same 5th floor as the front desk. It takes about 40-60 minutes from Haneda and 85-90 minutes from Narita. The Narita Express also runs to Shibuya Station, a short walk from the hotel. The hotel does not run a private airport shuttle.

Check-in is from 14:00 until 23:59 and check-out is by 11:00 AM 6th-floor fitness room . The hotel has no swimming pool, and pets are not allowed, though service animals are welcome. Parking is available for an additional fee.

This room sits on floors 14 to 19 of Shibuya Excel Hotel Tokyu, so it has views over the Shibuya skyline from above the street. The hotel is in the Shibuya Mark City building, directly above Shibuya Station. The exact outlook depends on the floor and room assigned.

The private bathroom has a deep soaking bathtub with a shower/bathtub combination and a bidet toilet. It comes with free toiletries, including shampoo, soap, toothbrush and toothpaste, as well as towels, slippers and a hair dryer.

At 323 sq. ft. with a single king bed , the room suits couples and solo or business travelers best. Because rollaway beds and cribs cannot be added, families needing extra sleeping space may prefer a different arrangement. For longer stays, daily housekeeping, a desk, a refrigerator and free WiFi make the room practical.

Your stay includes free WiFi and wired internet , a 32-inch flat-screen TV with digital channels and pay movies, a refrigerator and free bottled water. You also get free daily newspapers , guidebooks and daily housekeeping. Room service and in-room massage are available, and an iron and ironing board can be requested.

The hotel is directly connected to Shibuya Station through Shibuya Mark City, with JR, Tokyo Metro and Tokyu lines. The 24-hour front desk is on the 5th floor. Shibuya Scramble Crossing is about 120 m away and SHIBUYA SKY about 230 m. Airport limousine buses from Narita and Haneda stop at the building.

Estacion Café on the 5th floor is open 09:00–22:00 (last order 21:30) and overlooks Shibuya Scramble Crossing. In-room dining runs from 11:00 to a last order of 20:30. On the 25th floor, a new French bistro and an eight-seat sushi restaurant are scheduled to open on 30 November 2026 as SHIBUYA PANORAMA. Breakfast is available at an extra charge.

Check-in runs from 14:00 until 23:59 and check-out is by 11:00 . If you expect to arrive after midnight, contact the hotel by email or phone at least a day ahead.

The hotel has no swimming pool , but staying guests can use the fitness room on the 6th floor . It has two running machines, a training machine and a balance ball. You can also arrange an in-room massage for relaxing in your room.

This category sits on floors 7 to 12 of the hotel's 25 floors, with views over Shibuya's cityscape . The exact outlook depends on which side of the building your room faces, so it varies from room to room.

The private bathroom has a deep soaking bathtub with a shower/bathtub combination and a bidet-equipped toilet. It comes with a hair dryer, shampoo, soap, toothbrush and toothpaste, towels, slippers and toilet paper.

You get free WiFi and free wired internet , a 32-inch flat-screen TV with digital channels and pay movies, a refrigerator and free bottled water . Daily housekeeping, free daily newspapers and guidebooks are included. Room service and in-room massage are also available. The bedding is premium, with a pillow menu, blackout drapes and air conditioning.

Yes. The hotel welcomes children of all ages, and a free crib is available. Children aged 7 and above are charged as adults. With three twin beds and no rollaway option, it works best for a party of up to three. Check-in is from 14:00 and check-out is by 11:00.

The room is set up with wheelchair-accessible features , and the hotel offers barrier-free facilities including a multipurpose toilet and wheelchair rental. Accessible parking is also offered, though parking carries a surcharge.

The hotel is inside Shibuya Mark City and directly connected to Shibuya Station , with the central ticket gate about 3 minutes' walk away. Shibuya Scramble Crossing is about 120 m away and the Hachiko statue is roughly 80-90 m away. SHIBUYA SKY is about 230 m away. Airport limousine buses stop on the same 5th floor as the front desk.

Estacion Café on the 5th floor overlooks the Shibuya Scramble Crossing and is open 09:00-22:00. In-room dining runs from 11:00 to last order at 20:30. The 25th-floor restaurants are being relaunched as SHIBUYA PANORAMA , with Bistro A bientôt and an 8-seat Sushi Kappo Shunsai opening on 30 November 2026. There is a fitness room on the 6th floor for guests. The hotel has no swimming pool or spa, and the nearest beaches are around Kamakura and Enoshima on a day trip.

Check-in runs from 14:00 until 23:59 and check-out is by 11:00. The front desk on the 5th floor of Shibuya Mark City is staffed 24 hours. If you expect to arrive after midnight, contact the hotel by phone or email at least a day ahead.

This room sits between the 7th and 12th floors of Shibuya Excel Hotel Tokyu and has city views over Shibuya . The hotel is inside the Shibuya Mark City building, directly above Shibuya Station. Shibuya Scramble Crossing is roughly 120 m away.

The private bathroom has a deep soaking bathtub with a shower/bathtub combination and a bidet. Shampoo, soap, a toothbrush and toothpaste, towels, slippers, toilet paper and a hair dryer are provided.

You get free WiFi and free wired internet , a 32-inch flat-screen TV with digital channels and pay movies, and a refrigerator with free bottled water . The room also has air conditioning, blackout drapes, premium bedding and a pillow menu. Daily newspapers, daily housekeeping and room service are included, and in-room massage is available on request.

The hotel is connected to Shibuya Station through Shibuya Mark City, with JR, Tokyo Metro and Tokyu lines. The central ticket gate is about a 3-minute walk away. An airport limousine bus stops on the same 5th floor as the hotel lobby. It takes about 85–90 minutes from Narita and 40–60 minutes from Haneda.

Estacion Café, lounge is on the 5th floor, open 09:00–22:00 (last order 21:30), and overlooks the Shibuya Scramble Crossing. In-room dining runs from 11:00 to a last order of 20:30. Breakfast is available at an additional charge . The 25th-floor restaurant space is being relaunched as SHIBUYA PANORAMA, with a French bistro and an 8-seat sushi restaurant opening on November 30, 2026.

Check-in is from 14:00 to 23:59 , and check-out is by 11:00 . The front desk on the 5th floor is open 24 hours. Guests arriving after midnight are advised to contact the hotel at least a day ahead. The hotel has no swimming pool and no spa . Current guests can use the 6th-floor fitness room , which has two running machines, a training machine and a balance ball.

Yes — the room is family friendly and a free crib can be added for an infant. With four twin beds already in place for older children or adults, the crib is the only supplementary sleeping arrangement, so it suits families with a baby plus school-age children more than a party needing an extra adult bed.

This category occupies the 7th to 12th floors with standard Shibuya city views and is built around group-sized sleeping with four twin beds. Shibuya Excel Hotel Tokyu also holds a dedicated Ladies' Floor for female guests only and a higher Excel Floor aimed at guests wanting extra security and privacy — the Quad Room sits apart from both, designed instead for families and groups wanting space and flexibility over floor exclusivity.

Alongside the four twin beds, the room includes free wired internet on top of free WiFi, a pillow menu and premium bedding, daily housekeeping, free daily newspapers and guidebooks, and an iron and ironing board on request — practical extras for guests settling in for more than a night or two.

Being on the lower-to-mid floors of a hotel built into Shibuya Mark City, guests are only a few minutes from street level and from Shibuya Scramble Crossing , roughly 120 m away, and the Hachiko Statue a short walk beyond that. Shibuya Center-Gai and the Shibuya 109 shopping area are both within a few hundred metres, making the Quad Room a convenient base for groups who want to come and go easily.

The Semi Room sits on the 13th to 19th floors , so you look out over Shibuya from well above street level. The hotel is inside the Shibuya Mark City building, directly above Shibuya Station, which puts you in the middle of the district's skyline and activity.

It is a private bathroom with a deep soaking bathtub and a shower/bathtub combination, plus a bidet toilet. Towels, a hair dryer, shampoo, soap, toothbrush and toothpaste, and slippers are all provided at no extra charge.

You get free WiFi and free wired internet , a 32-inch flat-screen TV with digital channels and pay movies, a refrigerator with free bottled water , and free daily newspapers. Room service, daily housekeeping, blackout drapes, a pillow menu and an in-room massage on request round out the stay.

At 214 sq. ft. it is compact, but it has a desk , fast connectivity by WiFi or cable, a refrigerator, daily housekeeping and blackout drapes for resting between meetings or sightseeing. Reviewers note that rooms here can be narrow, so it suits one or two people travelling light best.

The hotel connects directly into Shibuya Station via Shibuya Mark City, with the central ticket gate about 3 minutes' walk away. Shibuya Scramble Crossing is roughly 120 m from the hotel, the Hachiko statue about 80-90 m, and SHIBUYA SKY around 230 m. Meiji Jingu is about 1.8-2 km away.

Estacion Café, lounge on the 5th floor overlooks the Shibuya Scramble Crossing and is open 09:00-22:00 (last order 21:30), serving breakfast, lunch, dinner and afternoon tea. The 25th-floor restaurants are being relaunched as SHIBUYA PANORAMA , with a French bistro, Bistro A bientôt, and an 8-seat sushi restaurant, Sushi Kappo Shunsai, opening on 30 November 2026. In-room dining runs from 11:00 with last order at 20:30.

There is no swimming pool and no spa , but the hotel has a fitness room on the 6th floor for current guests, with two running machines, a training machine and a balance ball. If you want a massage, an in-room massage can be requested for this room.

Airport limousine buses from Narita (about 85-90 minutes) and Haneda (about 40-60 minutes) stop on the same 5th floor as the hotel lobby. Check-in runs from 14:00 to 23:59 and check-out is by 11:00, and the front desk is staffed 24 hours. If you expect to arrive after midnight, contact the hotel a day ahead.

This room sits on the 21st to 24th floors and has a city view over Shibuya. The hotel is built into the Shibuya Mark City complex, directly above Shibuya Station, so you are looking out over one of Tokyo's busiest districts. The Scramble Crossing is only about 120 m from the building.

At 215 sq. ft. it is a compact one-bedroom room, best for couples, solo travellers or business stays . It has a refrigerator, free bottled water, daily housekeeping and a 32-inch TV, which covers the practical needs of a short or medium stay. Guests do mention that rooms in the hotel can be narrow, so travellers with a lot of luggage should plan accordingly.

The private bathroom has a deep soaking bathtub with a shower/bathtub combination and a bidet . Towels, slippers, a hair dryer, shampoo, soap, toothbrush and toothpaste and other toiletries are provided free of charge.

You get free WiFi and free wired internet , a 32-inch flat-screen TV with digital channels and pay movies, a refrigerator and free bottled water. Room service is available, and free daily newspapers and guidebooks are supplied.

Estacion Café on the 5th floor is open 09:00–22:00 (last order 21:30) and overlooks the Shibuya Scramble Crossing. In-room dining runs from 11:00 until a last order of 20:30. The 25th-floor restaurant space is being relaunched as SHIBUYA PANORAMA , with a French bistro and an eight-seat sushi counter scheduled to open on 30 November 2026. Breakfast is available at a surcharge rather than included in the room rate.

The hotel connects directly to Shibuya Station through Shibuya Mark City, with the JR Yamanote and Saikyo lines, three Tokyo Metro lines and the Tokyu lines all close by. The airport limousine bus stops on the same 5th floor as the front desk. It takes roughly 85–90 minutes from Narita and 40–60 minutes from Haneda. The front desk is staffed 24 hours.

Check-in is from 14:00 until 23:59 and check-out is by 11:00 . If you expect to arrive after midnight, contact the hotel by phone or email at least a day ahead.

The hotel has no swimming pool and no confirmed spa. Guests can use the 6th-floor fitness room , which has two running machines, a training machine and a balance ball. The neighbourhood has plenty to offer: SHIBUYA SKY is about 230 m away , Shibuya Center-Gai about 370 m and Yoyogi Park about 1 km. There are no swimming beaches near Shibuya. The nearest beach access is on a Kamakura and Enoshima day trip.

The room itself is wheelchair accessible . The hotel also provides barrier-free facilities , including a multipurpose toilet and wheelchair rental, and accessible parking is offered. Parking carries a surcharge.

This room sits on the 21st to 24th floors and has a Shibuya city view . Being high in the building, it lifts you above the street-level bustle while keeping you in the middle of the district.

The room measures 323 sq. ft. as a one-bedroom layout. It is compact but well equipped, with a refrigerator, free bottled water, daily housekeeping and free daily newspapers. That makes it practical for a short city break or a business trip.

The private bathroom has a deep soaking bathtub with a shower and a bidet . It comes with free toiletries, shampoo, soap, a toothbrush and toothpaste, towels, slippers and a hair dryer.

You get free WiFi and free wired internet , a 32-inch flat-screen TV with digital channels and pay movies, a refrigerator with free bottled water , and room service. Daily housekeeping, free daily newspapers, guidebooks and in-room massage on request are also part of the stay. Breakfast is charged separately.

The hotel is inside Shibuya Mark City , directly connected to Shibuya Station. Shibuya Scramble Crossing is about 120 m away and SHIBUYA SKY about 230 m. The airport limousine bus stops at the hotel, taking about 85 minutes from Narita and 40 to 60 minutes from Haneda. The 24-hour front desk is on the 5th floor.

Estacion Café on the 5th floor overlooks the Shibuya Scramble Crossing and is open 09:00 to 22:00 (last order 21:30), serving breakfast, lunch, afternoon tea and dinner. The 25th-floor restaurant space is being relaunched as SHIBUYA PANORAMA , with a French bistro and an 8-seat sushi counter opening on 30 November 2026. In-room dining runs from 11:00 to a last order of 20:30.

Check-in is from 14:00 to 23:59 and check-out is by 11:00 guest fitness room on the 6th floor but no swimming pool or spa, and pets are not allowed.

The Excel, 21 - 24F Room is furnished with 2 Twin Beds , sleeping 2 guests comfortably. The layout works well for couples who prefer separate beds, business colleagues sharing a trip, or friends travelling together, and the premium bedding and pillow menu let each guest tailor their own sleep setup.

This is an indoor city room rather than one built around a balcony or terrace. Instead, blackout drapes frame the window view over Shibuya, so you can enjoy the skyline by day and shut it out completely for sleep, which suits the high-rise setting of this upper-floor category.

Yes. The Excel, 21 - 24F Room is designed with wheelchair accessibility in mind, making it a practical choice for travellers who need step-free, accessible room features alongside the hotel's broader barrier-free facilities.