Excel Room

The Excel Room is a city-view room, set within the Shibuya Mark City building directly above Shibuya Station. The Shibuya Scramble Crossing is only about 120 m away, and SHIBUYA SKY is around 230 m from the hotel, so you are in the middle of the district's energy. Blackout drapes let you darken the room when you want to sleep.

The room measures 221 sq. ft. as a single-bedroom layout. It is compact, in the way many central Tokyo rooms are, and some guest reviews of the hotel describe the rooms as narrow. It suits travellers who plan to spend their days in Shibuya and want a comfortable place to sleep and refresh.

The private bathroom has a deep soaking bathtub with a shower/bathtub combination, plus a bidet-equipped toilet. Complimentary shampoo, soap, toothbrush and toothpaste, towels, a hair dryer and slippers are all provided. The tub makes it easy to unwind after a day of sightseeing.

You get free WiFi and free wired internet, a 32-inch flat-screen TV with digital channels and pay movies, air conditioning, a refrigerator, and room service. Free bottled water, free daily newspapers and guidebooks are included, and housekeeping visits daily.

Check-in begins at 14:00 and runs until 23:59, and check-out is by 11:00. The front desk on the 5th floor of Shibuya Mark City operates 24 hours. If you expect to arrive after midnight, contact the hotel by phone or email at least a day ahead.

Estacion Café, lounge on the 5th floor is open 09:00–22:00 (last order 21:30) and overlooks the Shibuya Scramble Crossing; it serves breakfast, lunch, dinner and afternoon tea. In-room dining runs from 11:00 to a last order of 20:30. The 25th-floor restaurants are being renewed as SHIBUYA PANORAMA, with a French bistro and an 8-seat sushi restaurant due to open on 30 November 2026. Breakfast is charged separately from the room rate.

The airport limousine bus stops on the same 5th floor as the hotel lobby. It takes roughly 85–90 minutes from Narita and about 40–60 minutes from Haneda. You can also take the Narita Express to Shibuya Station, then walk about 3–5 minutes to the hotel. From Tokyo Station, the Yamanote Line takes about 25 minutes to Shibuya, followed by a 3-minute walk.

There is no swimming pool or spa, but guests staying at the hotel can use the 6th-floor fitness room, which has 2 running machines, a training machine and a balance ball. The Excel Room is wheelchair accessible, and the hotel also offers a multipurpose toilet and wheelchair rental. Pets are not allowed, though service animals are welcome, and parking is available for a surcharge.