Age and kids policy: what parents should know
Shibuya Excel Hotel Tokyu is an all-ages property that welcomes children of all ages; children aged 7 and above are charged at the adult rate. There is no confirmed adults-only restriction, but minimum check-in age statements conflict across booking sites, so verify with the hotel if a minimum age for the person registering is important.
In this guide
What “all-ages” means here
Multiple booking platforms and Japanese travel sources list Shibuya Excel Hotel Tokyu as family-friendly and welcome children of all ages. The property is not adults-only.
The hotel offers hotel facilities and services oriented to business and sightseeing in central Shibuya rather than resort-style child entertainment (it has no pool or confirmed spa).
- Children of all ages accepted (booking sites list this explicitly).
- Children aged 7 and above are charged at the adult rate (reported on booking platforms).
- No swimming pool on property — plan other activities for kids.
| Policy area | What the sources say |
|---|---|
| Child welcome | Children of all ages are welcome |
| Adult rate applies | Children 7+ charged as adults |
| Pool / spa | No confirmed pool or spa |
Check-in age and arrival practicalities
Sources disagree about a strict minimum age for the guest who registers at check-in: some OTAs list 12 or 18 as a minimum, while others state no requirement. The hotel’s own public pages do not provide a single confirmed minimum age.
If the age of the person responsible at check-in matters for your group (for example a teen checking in alone), contact the hotel directly to confirm their current policy before you travel.
- Standard check-in begins at 2:00 PM (14:00); guests may arrive up to 23:59 the same day.
- If you plan to arrive after midnight, contact the property at least one day in advance.
- Front desk operates 24 hours and is located on the 5th floor of Shibuya Mark City.
| Timing | Detail |
|---|---|
| Check-in start | 2:00 PM (14:00) |
| Check-out | By 11:00 AM |
| Late arrival | Contact hotel if arriving after midnight |
Dining with children — what to expect
The hotel has two high-floor restaurants on the top floor and Estacion Café lounge on the 5th floor overlooking Shibuya Crossing. Breakfast is offered for an additional surcharge rather than automatically included with rooms.
Some fine-dining evening services (historically the 25th-floor French venue) have restrictions on preschool children for dinner service; check current restaurant rules when you book or arrive.
- Estacion Café lounge (5F) serves breakfast, lunch, dinner and afternoon tea and overlooks the scramble crossing.
- Breakfast is available at an extra charge — not automatically included with room rates.
- Dinner dress codes or age rules may apply in higher-floor French/Japanese venues; confirm specific restaurant policies before dining.
| Dining venue | Notes useful for families |
|---|---|
| Estacion Café (5F) | Casual, family-friendly daytime and evening service; overlooks Shibuya Crossing |
| 25th-floor restaurants | High-floor dining with views; some evening services may limit very young children |
Room types and bedding for families
The hotel lists room types that suit families: Triple Room (3 Twin Beds), Quad Room (4 Twin Beds), and multiple Twin and Double room types. Room sizes vary and some rooms are designed with multiple single beds.
When booking, pick the exact room name that fits your group size — for example, book a Triple Room, Quad Room, Standard Twin, or any of the Excel/Deluxe view rooms if you need two or more beds.
- Rooms explicitly listed for families: Triple Room, Quad Room, Standard Twin, Standard Double, Semi Room (1 Large Twin Bed).
- Higher floors include View, Deluxe, Corner and Premier types with twin or king/large-twin configurations.
- The hotel has 408 guest rooms across 25 floors; select by bed count and floor preference when booking.
| Room name (exact) | Beds |
|---|---|
| Triple Room, 7 - 12F | 3 Twin Beds |
| Quad Room, 7 - 12F | 4 Twin Beds |
| Standard Twin, 7 - 12F | 2 Twin Beds |
Baby cots, sleeping arrangements and amenities for young kids
Japanese travel listings and OTAs report family amenities such as free baby cots and options for co-sleeping with preschoolers; specific availability should be confirmed with the hotel when you reserve.
The hotel’s public information notes standard in-room amenities and disposable toiletries, but does not publish a full inventory of baby gear or a guaranteed cot policy, so request needed items ahead of arrival.
- Request a baby cot at booking or by contacting the hotel — some OTAs list free baby cot availability.
- Preschool children may co-sleep in many Japanese hotels; confirm bed and cot rules for your booked room type.
- Service animals are allowed; pets are not permitted.
| Amenity | What to do |
|---|---|
| Baby cot | Ask at booking or contact hotel to reserve |
| Extra bedding | Confirm in advance for families wanting rollaway or extra futon-style bedding |
| Toiletries | Disposable toiletries are provided in rooms |
Practical tips for parents before you book
Confirm the check-in-age rule that matters for your party: OTAs conflict (some list minimum check-in ages of 12 or 18, others list none). Call or email the hotel if a teen or younger person will be registering or traveling independently.
Also confirm any restaurant age limits for evening dining, request cots or extra beds in advance, and remember breakfast is not included automatically — add it if you want on-site morning meals.
- Phone for questions and verification: BookResorts agents (24/7) +1 (888) 605-1350 — or contact the hotel directly through official channels.
- If you need accessible rooms or parking, request these ahead of arrival (accessible parking is offered).
- No pool or confirmed spa — plan offsite family activities (parks, museums, Shibuya sights) for child entertainment.
| Question to confirm | Why it matters |
|---|---|
| Minimum check-in age | Some OTAs list 12 or 18; policy affects solo youth check-in |
| Cot/extra bed availability | Guarantees sleep arrangements for infants/toddlers |
| Restaurant evening age rules | May restrict preschool children at some dinner services |
