What’s included at the hotel and what costs extra
Included in standard stays: 24-hour front desk service, complimentary Wi‑Fi in guest rooms and public areas, access to the 6th-floor fitness room for current guests, and basics in each room (beds, toiletries, towels, in‑room TV). Extra charges commonly apply for restaurant meals, breakfast (if not added to your rate), in-room dining, parking, banquet/meeting equipment, and some event add‑ons.
In this guide
What the room rate typically includes
Complimentary Wi‑Fi is available throughout guest rooms and public areas and is included in your stay. The front desk on the 5th floor operates 24 hours and is part of the standard service offering.
Guest access to the hotel’s 6th-floor fitness room (current guests only) is included; the room is equipped with two running machines, one training machine and a balance ball. Standard in-room furnishings (beds, TV, towels, toiletries, desk) are provided with every room type.
- Free Wi‑Fi in rooms and public areas
- 24-hour front desk and concierge service
- Fitness room use for current guests
- Standard in-room amenities (beds, TV, toiletries, towels)
| Included item | Notes |
|---|---|
| Wi‑Fi | Complimentary in rooms and public spaces |
| Fitness room | Open to current guests; 6th floor; equipment: 2 treadmills, 1 training machine, balance ball |
| 24-hour front desk | Located on the 5th floor (Shibuya Mark City) |
What costs extra: food and drink
Room rates do not automatically include meals. Breakfast is available for an additional surcharge and can usually be added at booking or charged at the hotel on arrival.
The hotel operates two high-floor restaurants and Estacion Café, lounge; meals, afternoon tea, and specialty menus are charged separately. In-room dining is available from 11:00 AM until last order at 8:30 PM and is billed to your room or paid on order.
- Breakfast: not included unless you select a rate that lists it; available for purchase
- Estacion Café (5th floor) serves breakfast, lunch, afternoon tea, dinner — all charged per item
- 25th-floor dining (high-floor restaurants) charges apply for lunch/dinner; some menus (e.g., seasonal afternoon tea) have set prices
- In-room dining (11:00–last order 20:30): meal charges apply
| Dining option | Typical cost policy |
|---|---|
| Breakfast | Charged separately unless your rate includes it |
| Estacion Café, lounge | A la carte / set menus charged per item; afternoon tea has a separate price |
| High-floor restaurants (25F) | Lunch/dinner menus priced per person; reservations recommended |
Rooms, bedding and any surcharges
Shibuya Excel Hotel Tokyu lists 14 room types (examples: View, 13 - 19F Room; Superior Room with Park View; Premier, 14 - 19F Room; Excel, 21 - 24F Room). Room features and bed setups vary by room name and rate type.
Extras such as additional bedding or rollaway beds are not detailed in the public materials provided here; if you need an extra bed, baby cot, or specific bedding arrangement, contact the hotel before arrival to confirm availability and any extra charge.
- Room names must be booked exactly (examples): View, 13 - 19F Room; Standard Double, 7 - 12F; Excel Semi-, 21 - 24F Room
- Children of all ages are welcome; some booking platforms note children aged 7 and above are charged at the adult rate
- The hotel operates a Ladies' Floor and an Excel Floor — booking restrictions may apply for the Ladies' Floor
| Room name (examples) | Beds |
|---|---|
| View, 13 - 19F Room | 2 Twin Beds |
| Superior Room with Park View | 1 Queen Bed |
| Premier, 14 - 19F Room | 1 King Bed |
Facilities that are free vs. unavailable
Free: Wi‑Fi in rooms and public areas, access to the 6th-floor fitness room (current guests), and use of meeting-room Wi‑Fi during events. The front desk, concierge and standard guest services are included.
Not available: the hotel does not have a swimming pool or a confirmed standalone spa. If a spa/pool is important to your stay, verify directly with the hotel before booking or consider other properties.
- Included at no extra charge: Wi‑Fi, fitness room (current guests), 24-hour front desk
- Not available: swimming pool (hotel has none), no confirmed spa facility
- Accessible features: multipurpose toilet and some barrier-free amenities are available; contact hotel for details
| Facility | Status |
|---|---|
| Fitness room (6F) | Available to current guests (included) |
| Swimming pool | Not available |
| Spa | No confirmed spa facilities |
Parking, transport and transfers (extra costs)
Onsite self parking is available for a surcharge; accessible parking is offered as well. Rates vary and are charged separately from the room — ask the hotel for current parking fees when you arrive or book.
The hotel is directly connected to Shibuya Station (Shibuya Mark City). Public limousine buses stop at the hotel for Narita and Haneda; these are public airport bus services and cost extra. The hotel does not provide a private airport shuttle.
- Self parking: available for a fee (inquire for current rate)
- Airport limousine bus: stops at the hotel (public service; charged per passenger)
- Private hotel shuttle: not offered — use public buses, trains or paid taxis
| Transport service | Provided/Cost |
|---|---|
| Onsite parking | Available for a surcharge |
| Limousine (airport) bus | Public bus stop at hotel; fares apply (Narita ~85–90 min / Haneda ~40–60 min typical travel times) |
| Hotel shuttle | No private hotel shuttle service |
Meetings, banquets and event extras
Meeting and banquet venues (Planets Room, Forest Room, Wood Room, Drawing Room) are available to reserve and incur separate rental and catering charges. Wireless LAN is provided free in meeting rooms (up to 100 Mbps), but event equipment and extras are charged.
Optional add-ons with published prices include projectors, screens, online karaoke and floral arrangements — these are billed on top of room rental and catering.
- Banquet and meeting rooms are on the 6th floor; reservations and pricing handled by the Banquet Office (contact required)
- Free LAN in event spaces; audiovisual or special equipment carries extra fees
- Some add-ons have published charges; confirm current availability and rates when booking
| Add-on | Published price (as listed) |
|---|---|
| Projector | ¥66,000 |
| Freestanding screen (100in / 120in / 150in) | ¥11,000 / ¥16,500 / ¥22,000 |
| Online karaoke | ¥22,000 |
| Floral arrangements | From ¥12,320 per vase |
Payment, policies and common fees at check-in/out
Accepted payment methods include major credit cards (American Express, Visa, Mastercard, Diners Club, JCB, UnionPay) and cash. Check-in begins at 2:00 PM (14:00) and guests may arrive up to 23:59 the same day; check-out is by 11:00 AM.
Minimum check-in age varies across booking platforms (some list 12 or 18, others list no minimum). These figures conflict in public listings and are not independently confirmed on the hotel's official site — contact the hotel directly if a minimum-age rule matters for your party.
- Check-in: from 2:00 PM (14:00) until 23:59 (same day); late-arrival after midnight should be arranged with the hotel
- Check-out: by 11:00 AM
- Pets: not allowed (service animals welcome)
- Smoking: property is smoke-free
| Policy | Detail |
|---|---|
| Check-in / Check-out | Check-in from 14:00 (until 23:59); check-out by 11:00 |
| Pets | Not allowed (service animals accepted) |
| Smoking | Entire property is smoke-free |
